Returns & Exchanges

Every LDW Designs artwork is made to order and carefully packaged. For this reason, we’re unable to accept returns or exchanges for change of mind.

This doesn’t affect your rights under Australian Consumer Law. If there’s an issue with your artwork, please email louise@ldwdesigns.com.au and we’ll work with you to resolve it.

Commissions

Commissioned artworks require a 50% deposit before work begins. The deposit is non-refundable once work has begun. The final payment is due once the artwork is complete and you’ve approved it. As commissions are created especially for you, change-of-mind returns are not accepted once the artwork has been approved.

Damaged Items

We take great care to make sure your artwork travels safely, and all artworks are fully insured while in transit. Occasionally, accidents can still happen along the way.

If your artwork arrives damaged, please email louise@ldwdesigns.com.au within 48 hours of delivery with photos of the damage, the packaging and the shipping label. Please keep all original packaging until your claim is resolved. Once we’ve reviewed your photos, we’ll arrange a repair, replacement or refund.